DESIGN OF IMPROVEMENTS IN THE STORAGE AREA BASED ON THE 5S METHODOLOGY AT DISTRIBUIDORA GARCÍA, SANTO DOMINGO, 2026

Abstract

DOI: https://doi.org/10.46296/ig.v9i18.0367

Abstract

The study aimed to propose improvements for the storage area of Distribuidora García, Santo Domingo, based on the 5S methodology. A mixed-methods approach with descriptive and exploratory scope and a cross-sectional non-experimental design was used. The population comprised eight people directly involved in operations: one manager, one administrator, three customer service/cashier employees and three warehouse dispatchers. Data collection included an interview with the manager, a Likert-type survey administered to seven employees and a ten-criterion observation checklist. The diagnosis showed weaknesses in product classification, obstructed aisles, partial signage, accumulation of items and the absence of uniform visual procedures; the source document reports four criteria as non-compliant and six as partially compliant. In the survey, 71.43% stated that aisles were free of obstacles only sometimes, while 57.14% reported that they almost never or never received sufficient guidance on warehouse order and organization. Based on the convergence of evidence, a 5S proposal was designed including red tags, a temporary review area, a low-rotation area, layout reorganization, control roles, an estimated budget of USD 36 and monitoring indicators. The design is considered a low-cost, gradual alternative to improve warehouse order, product retrieval and operational discipline; its effects must be verified after implementation.

Keywords: 5S methodology; warehouse management; continuous improvement; internal logistics; visual control; space organization.